This help doc will cover how a group code can be used to unlock an event for early access (like a pre-sale promotion).

For codes, use letters and numbers with no spaces or special characters. Example: FALL2299BT

PART 1: Early Access Set Up For An Assigned Seating Event


PART 2: Early Access Set Up For A General Admission Event


Here's a recap of the above video info:

Step 1: Head over to Setup > More > Group Codes and select "Add" in the upper right corner of this page.

Step 2: In this window, fill in the information that is needed. (Group Code, Group Name). Select "Add Group Code."

Step 3: Select the "Group Settings" icon next to the title of the page. This button looks like this:

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This will launch a window with a checkbox that reads "Tix Selection: If checked, only load group tickets." Make sure this box is unchecked (this setting is for a different function with group code tickets).

Step 4: Go to the event and set the tickets to go onsale in the future (your public on sale date).

To do this for assigned seating, click one seat on your map and unlock the onsale time area - then set the ticket to go onsale on your public onsale date.

To do this for general admission tickets, click each ticket type and set each ticket to your desired public on sale date. Repeat this step for every date on the event so that all event dates are set to go onsale on the public onsale date (both GA or AS events).

Step 5: Make a seat/ticket a group code ticket. 

To do this on assigned seating events, mark one seat as sold and set it to be a group code seat. This will prevent someone from buying the seat that is allowing the early access. Click one seat and mark that one seat as sold and mark it as a group code ticket. You'll find the group code setting under the the field titled Offer Specials. Select your group code and press SAVE. 

For general admission events, create a ticket and set it to your desired group code. Also, set the group code ticket to box office only. 

Step 6: Head over to the "Fees and Accounting" tab on the left side of the screen. On this page, there is a field called PreSale Options. Make sure this option is turned on and press SAVE. 

Once all these steps are completed, your patrons will be able to enter a group code that will give them access to pre-sale tickets.