This help doc will cover using the pending balance feature. This feature allows promoters to collect a deposit on the order and set the remaining balance to be collected at a later time. There are two videos below. Part 1 is the main video (watch that first), and part 2 will cover accepting online deposits for general admission events. 

Part 1 Video:
- Setting the default group sale messages
- Creating a group sale
- Finding the group sale in pending sales
- Editing the sale (canceling, refunding, etc...)
- Paying the balance in the box office or by sending a message to the customer


Notes On Cancelling and Refunding Balance Due Orders

  • If a partial payment is made on an order canceling will refund the balance due (zero that out) and convert the amount paid into a cancellation fee. 
  • If a partial payment is made refunding will allow for a refund of the amount paid and refund the balance due (zero that out). 
  • If no payment has been made on the order - the only option is to refund, which will refund the balance due (zero out the order).




Part 2 Video: 
Online deposits for general admission setups (like a class).