Please note, this feature is still in beta. If you are not comfortable using a beta feature, please wait until this feature is out of the beta cycle.
The waitlist feature allows patrons to
join a standby list for sold-out
events, providing them with an
opportunity to be notified if more
tickets become
available.
PLEASE NOTE: To use the Waitlist function
1. The promoter account must be in multi-step checkout under SET UP > EVENTS > EVENT SETTINGS.
Click the GENERAL SETTINGS icon and make sure the ticket selection process and set to Multi-Step Checkout.
2. The event can not be in single step checkout. Events that use single step checkout display all event dates on a single page, therefore the wait list can not be used in this event set up.
Accessing Global Waitlist Settings
Global Level - navigate to SET UP
> EVENTS > EVENT SETTINGS and click the
Waitlist button. Click enable and fill out the form with the
desired settings and press SAVE.
Accessing Event Level Waitlist
Override (required if global setting has been turned on and modifications are made to the global setting and events are live. If you make changes to the global setting after you first enable waitlist feature, you need to update waitlist messages and setting on active events).
Event Level - navigate to OPEN
EVENTS and select the MARKETING TAB from the
event you want to modify. On the MARKETING
TAB, click the WAITLIST button and fill out
the form with the desired settings and press
SAVE.
How To Notify Patrons On The Waitlist
If you refund tickets and seats
are now available, go to the BOX OFFICE
tab and click the Waitlist option to open
up the list of guests. You can notify all
or just select patrons on the list via
email or text.
Note: Twillio is required for
text message notifications. Text Messaging -
Powered by Twilio
How to be notifed someone has
been added to the
waitlist
Subscribe to Event Sold / Waitlist alert under SET
UP > MORE > ALERTS AND
NOTIFICAIONS to be notified when an event sells out or patrons are added to the waitlist.
Video Demo