The VBO MObile app is an application for event hosts, managers, or promoters to help manage events remotely from their devices with several functions available to their use. Below you'll find a video that gives a quick overview of the app as well as step by step instructions for some of the functions.

Make sure you are connected to a network before login.




How to activate your event to begin processing:
1. Select the menu icon in the top left.



2. Locate and press the events button, the events page should appear.


3. Select an event and a green indicator will show on the left.




4. You can also press the pin symbol to bookmark events so that it can be easily accessed directly once you login in the future.




To view event stats once logged in:

1. Select the menu icon in the top left, a menu will appear.

2. Locate and press the Stats button, the stats page should appear.

3. View basic stats regarding your event, the quantity of tickets sold, orders, and total sales. A graph is also present to visualize of sales progress.



4: If you select seat map, you will be able to see the seating arrangement.


How to use lookup feature once logged in:

1. Select the menu icon in the top left, a menu will appear.

2. Select events and choose the event and event date. 

3. Select the menu button again and click on Lookup, a full list should appear (if list is 500 guests and under). If over 500 guests, the list may appear blank but is not, continue your search. (Be sure you have already set the device to the event date so that the guest list is synced).

4. Use the search bar to enter a guest’s name or order number. (You may also check guests in and out with the lookup feature)


How to setup scanner once logged in:

1. Select the menu icon in the top left, a menu will appear.

2. Locate and press the setup button, the setup page should appear.


3: Scroll to scanner setup, slide offline scanner switch to the right to turn on. The button will turn green to indicate it has been switched on.


How to enable DT (Laser) scanner (for lenea pro only), once logged in:

1. Select the menu icon in the top left, a menu will appear.

2. Locate and press the setup button, the setup page should appear.

3. Scroll down to DT Device Scanner and swipe button to the right to enable. The button will turn green to indicate it has been switched on.



How to enable DT Swiper (Credit card swiper), once logged in:

1. Select the menu icon in the top left, a menu will appear.


2. Locate and press the setup button, the setup page should appear.



3. Scroll down to DT swiper and swipe to the right to enable. The button will turn green to indicate it has been switched on.






How to scan tickets using DT (laser) scanning (for lenea pro only), once logged in:

1: Select the menu icon in the top left, a menu will appear.

2: Locate and press the scan button, the scan page should appear.



3: If you’re using the DT (laser) scanner, an image should appear on the screen of the device in use. Two buttons below indicate the type of scanning beginning with check-in highlighted in green that you will be scanning guests into a event. If you’re scanning a group of the same order, select group scan located next to the check in button to scan one ticket, which will check in the whole party. To check out guests, press the check in button and it will switch to check out highlighted in blue.





4: Once ticket is scanned, green will indicate valid tickets red will indicate invalid tickets or duplicates. Request that guests present the original ticket printed to avoid complications of duplicate tickets.



TIP: We suggest to only use laser when in poor or dark lighting to conserve battery life, camera scanning in well lighted settings will function to your scanning needs without compromising battery life.

How to scan tickets using image scanning, once logged in:
1. Select the menu icon in the top left, a menu will appear.


2: Locate and press the scan button, the scan page should appear.



3: With normal image scanning, the camera sight will appear. Place camera view over ticket to scan the ticket. Two buttons below indicate the type of scanning beginning with check-in highlighted in green that you will be scanning guests into a event. If you’re scanning a group of the same order, select group scan located next to the check in button to scan one ticket, which will check in the whole party. To check out guests, press the check in button and it will switch to check out highlighted in blue.




4: Once ticket is scanned, green will indicate valid tickets red will indicate invalid tickets or duplicates. Request that guests present the original ticket printed to avoid complications of duplicate tickets.

  
How to setup Star Micronics Wireless Bluetooth Printer:

1: Enter your devices settings.

2: Open the Bluetooth function.



3: Search for other devices.


4: Connect to Star Micronics

5: Now you may print receipts from checkout.

Note: Depending whether you are using an Android or iOS device, There may be extra steps needed to connect, which apply when you’re unable to find the Star Micronics when attempting to connect. Please do the following if you are experiencing this, item A will explain for Android users and item B for iOS users.



A: If Star Micronics device is not set on Bluetooth Mode, begin with holding the mode button for 10sec. Then the screen will appear blue with the current mode highlight. Press mode button again to go through the modes, stop once you have found “Bluetooth Mode” and then hold both “Bluetooth” and “Feed” button for 10sec and let go. This should complete the mode switching and will print a receipt with specs.

B: If Star Micronics device is not set on Bluetooth iAP, begin with holding the mode button for 10sec. Then the screen will appear blue with the current mode highlight. Press mode button again to go through the modes, stop once you have found “Bluetooth iAP” and then hold both “Bluetooth” and “Feed” button for 10sec and let go. This should complete the mode switching and will print a receipt with specs.


Selling once logged in:
1: Select the menu icon in the top left, a menu will appear.



2: Locate and press the sell button, the sell page should appear.


3: You will find the title “Tickets” highlighted in green along side the ticket types for purchase. The plus sign indicates for the addiction of tickets and minus sign for the subtraction of tickets. The total amount of sales will automatically calculate until the check out basket is complete.


4: For check out you will be presented with two options; A) Cash and B) Credit.

A: Once cash is selected, you will be shown to the next page where you may enter sales details. Once you complete the order, you will have the option to email, save, and print receipts. To print receipts please be sure that you are connected to the wireless printer, via Bluetooth. (Refer to how to setup Star Micronics Wireless Bluetooth Printer)





B: Once credit is selected, you will be shown to the next page where you may enter credit card details. If you are NOT using the DT credit card swiper you will be able to manually enter information. If you are using the DT credit card swiper, select the swipe button and swipe card through. Be sure the DT credit card swiper is enabled (Refer to How to enable DT Swiper (Credit card swiper). Once you have swiped the credit card, you will need to obtain a customer signature to proceed to order confirmation. Once you complete the order, you will have the option to email, save, and print receipts. To print receipts please be sure that you are connected to the wireless printer, via Bluetooth. (Refer to how to setup Star Micronics Wireless Bluetooth Printer)






Note: If you are using a IDTech swiper, you MUST press swipe during check out before swiping the credit card.

5: Merchandise; when adding merchandise items, select the tickets button highlighted in green and a drop down menu will appear with more options and select merchandise, and add items desired to cart.


6: Donations; When adding donations, select the tickets button highlighted in green and a drop down menu will appear with more options and select donations, on the following page you may enter the donation amount, select the Champaign in which you want to enter the contribution to and the type of donation, then add to cart.