1. Click the Orders tab and locate your customer. 

2. Click the gear on the right side and select "edit order info."  

3. Under shipping, change the ticket delivery method to your new delivery method (will call, e-ticket, etc.)

4. Be sure to save the new delivery method.

If your issue is still not resolved, please feel free to contact us for assistance.

Related issue: Order has been made, but can’t locate ticket (Possible reason, the ticket is a will call ticket).