This video demos how to refund an item. Below the video, you can view directions on sending a refund confirmation e-mail and message.



To send a refund confirmation e-mail, find the order that was refunded and click on the manage gear on the right side of the order. Then click on Send Refund Confirmation.

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After you click on send refund confirmation, you'll get an editing box where you can write a message or add e-mail addresses to send the confirmation to. The patron's e-mail address will automatically populate in the send to line. When you're ready to send the confirmation click send and it will be released.

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